Frequently Asked Questions

Find answers to common questions about our products and services

What materials are CabinZero bags made of?

Our bags are crafted from high-density, water-resistant polyester and feature heavy-duty YKK zippers for maximum durability and security.

Are CabinZero bags cabin-sized for all airlines?

Most of our designs are specifically tailored to meet the hand luggage requirements of major airlines; however, we recommend checking your specific carrier's dimensions.

How do I track my order?

Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.

What is the Okoban tracking feature?

Okoban is a global lost-and-found system. Most CabinZero bags include a unique code that you can register online to help recover your bag if it is lost.

Can I wash my CabinZero bag?

We recommend spot cleaning with lukewarm water and a mild detergent. Do not machine wash or tumble dry to preserve the water-resistant coating.

Do you offer a warranty on your products?

Yes, we offer a standard 10-year warranty, which can be extended to 25 years by liking our Facebook page or registering your product online.